J10 FAQ — All Your Questions Answered in One Place

No. j10's Terms & Conditions our policy allows only one account per person. If multiple accounts are detected, all of them will be permanently closed and any bonuses or winnings will be forfeited.

Your account is activated instantly upon mobile OTP verification — no waiting required. From the moment registration is complete, Betting, deposits, and a range of other benefits.

Your email address and mobile number can be changed from account settings. However, Full name To make changes, please contact our support team with your national ID. Name changes are restricted for security purposes.

Help Center contact support and submit a request to close your account. Make sure to withdraw any remaining balance before closure. As part of our responsible gaming commitment, we also offer a self-exclusion option — for more details, Responsible Gaming Page.

At j10, bKash, Nagad, Rocket and direct bank transfer. The minimum deposit is ৳200, and maximum limits vary by payment method. Deposits are typically credited to your account within 5–15 minutes.

For bikiash and Nagad, processing typically takes 2–4 hours withdrawals are completed. Bank transfers may take 1–2 business days. VIP members receive priority processing and faster withdrawals. Requests submitted after 11:00 PM are processed the following morning.

Minimum withdrawal amount at j10 ৳300. However, any winnings derived from bonus funds are subject to the applicable wagering requirements before they can be withdrawn. Your actual deposited funds can be withdrawn at any time.

Please wait 30 minutes first. If it still hasn't arrived, Help Center Contact us via live chat and Transaction ID, amount & time Let us know and we'll look into it and resolve the issue promptly.

KYC is generally not required for small withdrawals. However, for larger amounts (above a certain threshold) or your first withdrawal, you may be asked to provide a photo of your National ID. This is why it's important to enter accurate information from the moment you register.

j10 charges no deposit or withdrawal fees. However, transaction charges from bKash, Nagad, or your bank may apply — these are set by the respective payment providers. No additional fees are deducted by j10.

After registration Within 72 hours Make your first deposit — minimum ৳500. A 150% bonus (up to ৳50,000) will be automatically added to your bonus balance. For full terms and conditions, Bonus Page See details.

On the bonus amount Wagering Requirement Yes, wagering requirements apply. Welcome bonuses typically carry a 5x wagering requirement — meaning if you receive a ৳100 bonus, you'll need to place a total of ৳500 in bets before withdrawing. Conditions vary by bonus — on the Bonus page View details.

Share your referral code with a friend. When they register using that code and make their first deposit, you both receive a bonus. There's no limit on referrals — the more friends you bring in, the more bonuses you earn. You can find your referral code in your account settings.

After logging in on the Voucher Page Go and enter the code in the designated field, then submit. Make sure to use it before the voucher expires. A voucher can generally only be used once.

Cashback bonuses are generally awarded on a weekly basis. If your losses exceed a certain amount, you'll receive a set percentage back as cashback. The higher your VIP tier, the higher the cashback rate. Current cashback offer on the Bonus page See details.

At j10, Cricket, football, tennis, badminton, kabaddi, basketball, volleyball and 30+ other sports. We also offer Live Casino, slots, poker, and virtual sports. On the betting page View all categories.

Live betting lets you place bets in real time while a match is in progress. Odds shift continuously based on how the game unfolds, making it a far more thrilling experience than pre-match betting. On the Match Odds page, Watch the live matches.

Yes. If a match or event is cancelled, the full stake is automatically refunded to your balance — typically within 24 hours. Terms and conditions apply in specific cases, such as void bets.

On the Match Odds page, you can view real-time odds for all upcoming and live matches. Use filters by sport, date, or league to quickly find the match you're looking for.

High Roller This section is designed for members who prefer placing larger bets. It offers higher limits, special odds, and exclusive offers. High Roller members also enjoy additional perks and faster withdrawals.

The minimum bet amount at j10 is generally ৳20 Starting from. Amounts may vary depending on the sport and market. Maximum bet limits are determined by your account level and VIP tier.

Yes. j10 SSL 256-bit encryption, two-factor authentication (2FA), and enterprise-grade firewalls. All transactions are encrypted and your personal information is never shared with third parties.

Change your password immediately and In the Help Center let us know. We'll investigate your account and review all suspicious transactions. If necessary, your account may be temporarily locked.

No, never. No j10 employee or representative will ever ask for your password, OTP, or payment details via phone, SMS, or email. Any such request is a scam — notify our support team immediately and do not share any information.

After logging in, go to account settings and find the "Responsible Gaming" section, where you'll find deposit limits, time limits, cooling-off periods, and self-exclusion tools. For more details, Responsible Gaming View page.

Loyalty points are earned on every bet. Once enough points accumulate, VIP Tier You move up to the next level. Higher tiers unlock better bonuses, faster withdrawals, higher bet limits, and a dedicated account manager.

Earned VIP points are generally 12 months remains active. If there is no betting activity during this period, your points may expire. Regular betting automatically refreshes your points' validity.

Once earned, your VIP level generally doesn't drop easily. However, extended inactivity or falling below a certain monthly betting threshold may trigger a level reassessment. On the VIP page View full terms.

j10 VIP members receive: Dedicated account manager, fastest withdrawals, higher bet limits, exclusive bonuses & cashback, invitations to special events and a special gift on your birthday. For full details, On the VIP page See details.