Privacy & Security

J10 Privacy Policy — Our Full Commitment & Guidelines for Protecting Your Information

Everything about how your personal data is collected, stored, and protected at j10 is set out here, transparently. We believe your privacy is your right.

Last Updated: January 1, 2026 Reading Time: ~12 Minutes Language: Bengali
What This Policy Covers
What Data We Collect
How It Is Used
Who We Share It With
Cookie Policy
Your Rights
Data Protection Methods

How We Protect Your Privacy

Six Core Pillars of Data Protection at j10

SSL 256-bit Encryption

Every transaction and piece of data you share is protected with the highest-grade SSL encryption. j10 uses the same level of security technology as banks.

Secure Data Storage

Your information is stored encrypted on secure servers, with multiple layers of security active to prevent unauthorized access.

No Sale of Data

J10 never sells your personal data to third parties. Information is not shared unless required by law.

Two-Factor Authentication

Enable two-factor authentication (2FA) on your account. Even if your password is compromised, your account will remain secure.

You Are in Control of Your Data

You can request to view, correct, or delete your personal data at any time. Your rights are always respected.

Compliance with International Standards

J10 adheres to international privacy standards. All policies are reviewed and updated on a regular basis.

About This Policy

This Privacy Policy is a transparent agreement between j10 (j10-jit.com) and its members regarding the collection and use of personal data. By creating an account or using our services, you agree to this policy.

We believe your personal data belongs to you. j10 collects only the information necessary to provide our services and keeps it secured to the highest standard. We never ask for more than we need, and we never share your data without your consent.

This policy has been developed in accordance with Bangladesh's prevailing data protection standards and international privacy guidelines.

Section 01

Introduction & Key Definitions

Below are definitions of key terms used in this policy. Familiarising yourself with these will help make the full policy clearer.

Key Definitions

  • "j10" or "We" — the organization operating j10-jit.com
  • "You" or "Member" — any individual registered with or using j10's services
  • "Personal Data" — any information that can be used to identify you
  • "Processing" — Any action involving the collection, storage, use, or deletion of data
  • "Third Party" — any individual or organisation other than j10

Please Note: This policy applies to all j10 services — including the website, mobile app, and customer support channels.

Section 02

What Information We Collect

J10 collects only the data necessary to deliver our services and maintain security. Requesting excessive or unnecessary information is against our policy.

Data Type Example Purpose of Collection
Identifying Information Name, date of birth, NID Account Verification & KYC
Contact Information Phone number, email address Account Security & Notifications
Financial Information BKash/Nagad Number Payment Processing
Usage Data Betting History & Login Times Service Improvement & Security
Technical Information IP Address & Device Information Fraud Prevention
Cookie Information Session data, preferences Enhancing User Experience

How We Collect Your Data

  • Directly: Information you provide via registration forms, KYC uploads, and support chat
  • Automatic: From cookies and server logs when you access the site
  • Third Parties: From payment providers or identity verification services

Our Commitment: We never collect biometric data, social media passwords, or sensitive health information.

Section 03

How Your Information Is Used

J10 uses your data for specific, defined purposes only. It is never misused under any circumstances.

3.1 Service Delivery

  • Creating and managing your account
  • Accepting, processing, and settling bets
  • Managing Deposits & Withdrawals
  • Delivering Bonus & Promotional Offers
  • Managing VIP tiers and points

3.2 Security & Fraud Prevention

  • Detecting Unauthorised Account Access
  • Preventing money laundering and fraud
  • Preventing Bots & Automated Access

3.3 Communication & Support

  • Sending Transaction Confirmations & Important Notices
  • Resolving Support Tickets
  • Sending promotional offers and bonuses (with your consent)

3.4 Legal & Regulatory Compliance

Certain data is used to ensure legal compliance and fulfil our obligations to regulatory authorities.

Important: j10 never sells or rents your data to third parties for advertising purposes.

Section 04

Data Sharing Policy

J10 does not generally share your information. Only in the specific circumstances outlined below may limited data be shared.

4.1 Service Provider Partners

J10 works with a number of trusted partners for payment processing, identity verification, and IT services. These partners receive only the data required for their specific function and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to share data in response to a court order, government directive, or regulatory request. j10 will endeavour to notify you whenever reasonably possible.

4.3 Business Transfers

In the event of a business merger or transfer, member data may be transferred to the new operator, who will be required to honour the same privacy policy.

Our Guarantee: Your data is never sold or shared with any third party for advertising purposes — this is an unwavering commitment at j10.

Section 05

Cookies & Tracking Technologies

J10 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: Remembers your language, preferences, and settings.
  • Analytics Cookies: To understand how the site is used — such as which pages are visited most frequently.
  • Marketing Cookies: Used to show you relevant offers (with your consent).

5.2 Cookie Management

You can delete or block cookies from your browser settings. However, disabling essential cookies may cause some j10 features to not function properly.

Note: j10 does not use third-party advertising cookies. Our analytics cookies are used solely for service improvement.

Section 06

Data Retention Period

J10 does not retain your data longer than necessary. Retention periods vary depending on the type of information and the purpose for which it was collected.

6.1 General Retention Period

  • Account Information: Duration of active account + 5 years after closure
  • Transaction Records: Minimum 5 years as required by law
  • Communication Logs: 2 years after end of support
  • Cookie Data: Session cookies — deleted when the browser is closed; all others — 1 year
  • KYC Documents: 5–7 years as required by regulators

Outdated Data: After the applicable retention period, data is securely deleted or anonymised.

Section 07

Your Privacy Rights

As a j10 member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Right to Access
You may request to view the information j10 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be erased.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Object
You can opt out of marketing communications at any time.

To Exercise Your Rights: Email us at support@j10-jit.com or reach out via Live Chat. We will respond within 30 days.

Section 08

Protection of Minors' Data

J10's services are intended for individuals aged 18 and above only. We do not knowingly collect personal information from minors.

If we suspect that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.

For Parents & Guardians: If you discover that your child has created a j10 account, please notify our support team immediately. We will take action without delay.

Section 09

Security Measures

J10 employs industry-leading technology and practices to keep your data secure.

SSL 256-Bit TLSAll Communications Are Encrypted
Secure ServersFirewall & IDS Active
Two-Factor Verification2FA Protection Available
Regular Security AuditsBy External Experts

Data Breach Response Plan

In the event of a security breach, j10 will notify all affected members within 72 hours and take immediate steps to resolve the issue.

Your Responsibilities

  • Use a Strong & Unique Password
  • Never share your login credentials with anyone
  • Avoid logging in on public Wi-Fi
  • Report any suspicious activity immediately
Section 10

Policy Changes & Updates

J10 may update this Privacy Policy as required by legal changes, the introduction of new services, or security improvements.

Notice of Changes

  • You will be notified via SMS or email before any significant changes are made
  • The "Last Updated" date at the top of the page will be updated
  • Minor updates will result in the page being updated only

Note: Please check this page regularly. Continued use of j10 after any changes are made will be considered acceptance of the updated policy.

Section 11

Contact & Complaints

If you have any questions, concerns, or complaints regarding our Privacy Policy, please don't hesitate to get in touch.

How to Contact Us

  • Email: privacy@j10-jit.com
  • General Support: support@j10-jit.com
  • Live Chat: 24/7 Directly on the Website
  • Help Centre: Visit the Help Center page

Privacy-related requests are handled as a top priority and resolved within 30 days of receipt.

Frequently Asked Questions on Privacy

No, never. j10 only receives your mobile number. The payment gateway processes transactions through its own secure system, and your password or PIN is never shared with j10.

No. Your betting history is entirely private. Only you and j10's authorized security team can access it when necessary. No third parties or advertisers receive this information.

After account closure, financial transaction and KYC data must be retained for up to 5 years for legal reasons. All other personal data is securely deleted beyond that point.

Only with your consent. During registration, you'll have the option to opt in or out of marketing communications — and you can change this preference at any time via your account settings.

Your Data Is Safe — Join j10 Today

J10 is Bangladesh's most secure betting platform. We are fully committed to protecting your privacy at all times.

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